COMMUNITY BANKER UNIVERSITY

Teller Training

With more than 300 online training courses, dozens of seminars and certification programs, timely webinars and audio conferences, training manuals and access to on-demand content, you have the power to choose the Community Banker University learning experience that's right for you.

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Teller Leadership

Teller Events and Webinars

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Online Training

Teller Specialist Certificate - Individual

Online Training

The NEW ICBA Teller Specialist Certificate Program equips today’s bank teller with the knowledge and tools needed to meet the demanding requirements of the frontline banking environment.

This certificate program consists of four critical learning areas, each designed to maximize the learner’s ability to perform the teller function.  Upon successful completion of all four learning areas and a final exam, the learner is awarded a certificate. Continuing education credits are not required for an online certificate program.

Order Past Webinars and Other Resources

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Webinar On Demand

Basics of Banking: An Overview 2021 (MP4)

This webinar provides an “introduction” to the banking industry and touches on most all aspects of banking. By attending this training session you will develop an understanding of the following areas of banking:
ICBA Members: $219
Non-Members: $319
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Webinar On Demand

Building and Maintaining a Compliant IRA Program 2020 (MP4)

Recorded: July 21, 2020

Length: 60 Minutes

Presenter: Ascensus

 

ICBA Members: $219
Non-Members: $319
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Webinar On Demand

Community Bank Financial Forensics Series (5) (MP4)

As a community bank leader, you must understand the bank and its infrastructure from many perspectives. This requirement pushes a leader to think creatively outside his or her primary area of expertise and learn principles needed for greater community bank success. In this digital webinar series, new and current community bank leaders will take a comprehensive look at the key technical banking considerations all leaders must understand to improve function and achieve superior results at the bank.

 

ICBA Members: $329
Non-Members: $829
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Webinar On Demand

Compliance Update (MP4)

During the Coronavirus pandemic, it is as important as ever to make certain your compliance program is appropriate for your institution's risk exposure.

ICBA Members: $219
Non-Members: $319
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Webinar On Demand

Conducting a Physical Risk Assessment: The Basics (MP4)

This information packed webinar will provide you with a recipe on how to conduct your annual security review. No longer can you just use a checklist to determine if your financial institution is safe. We will instruct you on how to think like a criminal to protect your assets, information, and people. Today, the criminal world attacks your
institution via computer, customers, and social engineering ploys. Your annual review should find or correct problems with physical security, robbery procedures, and staff training. This webinar is especially valuable to someone who is new or never has conducted an annual security review. We provide a step-by-step program on how to identify, rectify, and report to the board. You will understand how social engineering attacks can undermine many of your best procedures.

 

ICBA Members: $219
Non-Members: $319
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Webinar On Demand

Contribution Margin - Why it is more important than income? (MP4)

Most farmers and businesses look at bottom line income when making decisions. But did you know that it can be more important to look at contribution margin when making these key decisions? This webinar explains what contribution margin is and how to incorporate it into your business process.

ICBA Members: $219
Non-Members: $319
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Webinar On Demand

Credit Boot Camp Webinar Series - Newly Updated

Learn the framework for assessing and managing credit risk. Throughout this series, we address financial statement analysis, cash flow analysis, qualitative analysis, and discuss best practices for managing the credit risk of your credit portfolio. Each session addresses different concepts to be built upon throughout the series.

ICBA Members $849
Non Members $1349

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Webinar On Demand

ESOPs, ESOPs, and More ESOPs (MP4)

The purpose of this webinar is to set describe why financial institutions sponsor ESOPs and to discuss the various design alternatives to consider once an ESOP is fully matured.  With respect to this latter point, we will discuss: (i) using the ESOP to create an internal liquid market for the trading of shares, (ii) ideas to help reduce the repurchase liability from a dollar perspective, and (iii) how to breathe fresh life (shares) into the ESOP in order  to avoid a “have and have not” situation. 

ICBA Members: $219
Non-Members: $319
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Webinar On Demand

Everything Roth 2020 (MP4)

Recorded: June 11, 2020

Length: 60 Minutes

Presenter: Ascensus

ICBA Members: $219
Non-Members: $319
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Webinar On Demand

Financial Forensics Series Webinar #3 – How Banks Make Money (MP4)

This session has been presented at ICBA’s Lead FWD conference in the past and has been very well received. Too often, we get engrossed in our day-to-day responsibilities, forgetting to take a step back and look at the big picture.
ICBA Members: $219
Non-Members: $319
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Publication

HSA - Desktop Guide to Health Savings Accounts

The basics of HSAs are covered in an easy-to-read, question-and-answer format. As HSA rules continue to evolve and changes occur each year, reach for this handy booklet to give your customers the right information every time.

ICBA Member: $25
Nonmember: $30
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Publication

HSA - Health Savings Account Compliance & Operations Manual

When you need specific information about HSAs, the Health Savings Account Compliance & Operations manual has it. This manual gives clear explanations on HSA eligibility, document, contribution, distribution, and reporting requirements. Use it to stay in compliance and avoid potential penalties and HSA disqualification.

ICBA Member: $95
Nonmember: $100
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Publication

HSA - Health Savings Account Training Organizer

Train like the experts with the HSA Training Organizer™. This toolkit includes everything you need to deliver customized, basic HSA training. You’ll get instructions, training tips, activities, tests, a PowerPoint® presentation, and more. Includes (1) Trainer Guide, (1) Trainer CD, (1) Presentation Notes, and (1) Student Guide. Additional Student Guides may be purchased separately. 

ICBA Member: $250
Nonmember: $300
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Publication

HSA - Health Savings Account Training Organizer - STUDENT GUIDE

Updated annually, the Student Guide contains all the basic information from the Trainer Guide with space for notes. Student Guides may be purchased in conjunction with or any time after purchasing a complete HSA Training Organizer™.

ICBA Member: $25
Nonmember: $30
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Webinar On Demand

Introduction to Commercial Lending 2021 (MP4)

This webinar covers the basics of Commercial Lending and is a must for all new commercial lenders and/or those individuals who want to explore this vital discipline! This session will begin with a brief overview of “conventional” commercial lending versus SBA lending. Additionally, the concept of “credit scoring” will be explored. The webinar will also cover underwriting a commercial loan including a review of “financial statement analysis” (with emphasis on various cash flow analyses). Additionally, a standard loan “write-up” or written presentation format will be displayed. The webinar will also cover negotiating a commercial loan, sources of commercial financing, and a brief review of various legal aspects of commercial lending.

ICBA Members: $219
Non-Members: $319
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Webinar On Demand

Introduction to Consumer Lending 2021 (MP4)

This webinar will cover the basics of consumer lending including the consumer loan function, marketing consumer loans, and making consumer lending decisions based on the five (5) C’s of credit - capacity, capital, collateral, conditions, and character.

ICBA Members: $219
Non-Members: $319
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Publication

IRA - IRA Compliance Manual

This manual gives clear explanations on document, withholding, and reporting requirements and addresses legal IRA issues. It also includes sample IRS forms on how to report most IRA transactions. Plus, the charts, checklists, and log sheets will help get your IRA program organized.
ICBA Member: $95
Nonmember: $100
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Publication

IRA - IRA Fact Book

Refer to the IRA Fact Book when you need concise answers to some of the more common questions and topics you and your colleagues field from clients on a day-to-day basis. Organized in a user-friendly, question-and-answer format, this is one book you won’t want to do without.

ICBA Member: $45
Nonmember: $50
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Publication

IRA - IRA Fundamentals Training Organizer

Train like the experts with the IRA Training Organizer™. This toolkit includes everything you need to deliver customized, basic HSA training. You’ll get instructions, training tips, activities, tests, a PowerPoint® presentation, and more. Includes (1) Trainer Guide, (1) Trainer CD, (1) Presentation Notes, and (1) Student Guide. Additional Student Guides may be purchased separately. 

ICBA Member: $250
Nonmember: $300
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Publication

IRA - IRA Fundamentals Training Organizer - STUDENT GUIDE

Updated annually, the Student Guide contains all the basic information from the Trainer Guide with space for notes. Student Guides may be purchased in conjunction with or any time after purchasing a complete IRA Fundamentals Training Organizer™.

ICBA Member: $25
Nonmember: $30
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Webinar On Demand

IRA & HSA Legislative Update 2020

IRAs, HSAs, and other tax favored accounts are constantly evolving—don't be left behind. Join our industry experts as they bring you up to date on recent proposed legislation, regulatory guidance that will affect your organization, and share important updates regarding the SECURE Act. 
ICBA Members: $219
Non-Members: $319
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Webinar On Demand

IRA & HSA Legislative Update 2020 (MP4)

IRAs, HSAs, and other tax favored accounts are constantly evolving—don't be left behind. Join our industry experts as they bring you up to date on recent proposed legislation, regulatory guidance that will affect your organization, and share important updates regarding the SECURE Act. 

 

 

ICBA Members: $219
Non-Members: $319
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Webinar On Demand

IRA Contributions 2020 (MP4)

Recorded: May 5, 2020

Length: 60 Minutes

Presenter: Ascensus


ICBA Members: $219
Non-Members: $319
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Webinar On Demand

IRA Distributions 2020 (MP4)

Recorded: September 22, 2020

Length: 60 Minutes

Presenter: Ascensus


ICBA Members: $219
Non-Members: $319
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Webinar On Demand

IRA Fundamentals 2020 (MP4)

Recorded: March 4, 2020

Length: 60 Minutes

Presenter: Ascensus

ICBA Members: $219
Non-Members: $319
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Webinar On Demand

Leadership & Negotiation Skill for the Workplace (MP4)

Every company, regardless of industry, is trying to figure out how to attract and retain the right talent. Organizations are also striving to achieve their goals and fulfill their vision described in their strategic plan. In this webinar you will learn strategies to avoid losing your top talent, and how to establish a simple yet successful Talent Management Program, which in turn integrates into your Strategic Plan. You will walk away with strategies and tactics you can implement in your institution immediately.
ICBA Members: $219
Non-Members: $319
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Webinar On Demand

Marijuana Banking Compliance 2020 (MP4)

Recorded: October 15, 2020

Length: 60 Minutes

Presenter: Kristen Ritter, TIB Bequeaith


ICBA Members: $219
Non-Members: $319
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Webinar On Demand

Opening and Maintaining IRAs (MP4)

Recorded: August 25, 2020

Length: 60 Minutes

Presenter: Ascensus

 

ICBA Members: $219
Non-Members: $319
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Webinar On Demand

Return to Work Session 1: Reimagining the Workforce

  • Guidance on how to lead your on-site and remote workforce
  • Hiring in the midst of disruption
  • What you need to know about employee tax credits, such as the Work Opportunity Tax Credit (WOTC) 

 

ICBA Members: $219
Non-Members: $319
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Webinar On Demand

Return to Work Session 2: HR Considerations

Join Jackson Lewis attorney Janet Olawsky for updated guidance regarding COVID-19 considerations and what you need to be doing to protect your employees and keep your operations running smoothly.
 
ICBA Members: $219
Non-Members: $319
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Webinar On Demand

Return to Work Session 3: Fraud and Security Considerations

Is it a Criminal or Your Customer?
Reopening your bank has brought problems no one could have foreseen. 
ICBA Members: $219
Non-Members: $319
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Webinar On Demand

Top 10 HSA Issues 2020

Recorded: November 17, 2020

Length: 60 Minutes

Presenter: Ascensus

ICBA Members: $219
Non-Members: $319
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Webinar On Demand

Top 10 IRA Issues 2020 (MP4)

This course will cover the hottest IRA topics we get questions about on Ascensus’ consulting lines. 
ICBA Members: $219
Non-Members: $319
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Webinar On Demand

Workplace Violence Planning & Active Shooter Preparedness (MP4)

The stark reality is that active shooter incidents have become a regular occurrence, not an anomaly. Many times, the response we hear is that warning signs were present but no one recognized them ahead of time. 
ICBA Members: $219
Non-Members: $319
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